Reference

Legal Terms That Cover Your Account

The rules on this page sit behind everything you do here: how a bKash, Nagad or Rocket cash-in is logged, what we keep, and what you can ask us to change.

bKashNagadRocketAccount walletLocal law applies

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DATA AND ACCESS

How We Handle Your Account Data

Your account holds three kinds of record: the phone number and email you registered with, the wallet entries behind each bKash, Nagad or Rocket cash-in, and a session log of logins. We keep the wallet entries because disputes are settled from them. The session log is dropped once it stops being useful for spotting a shared or hijacked login. You can ask what we hold, ask for a correction, or ask us to erase what we are not required to keep — the request starts with support, from your registered email.

What we store Phone number, email, wallet transaction entries and login sessions. We never ask for your bKash, Nagad or Rocket PIN, and nobody on our team will request it from you.

Cookies on the lobby A session cookie keeps you signed in while you move between the lobby and your wallet page. Clear it on a shared handset and the next login asks for a fresh code.

Login security A one-time code goes to your registered number each time you sign in. If a code arrives when you are not logging in, change your password and message support the same day.

Keeping and erasing Wallet entries stay while the account is open, plus the audit period our accounts team must meet, then they go. Ask from your registered email and we confirm what was removed.

POLICY CONTACT PATHS

Where to Raise a Legal Query

A legal question is rarely urgent, but it should never be vague. Write from the email attached to your account so we can match the request to your wallet record without making you repeat yourself. If it concerns a specific bKash, Nagad or Rocket transfer, put the wallet's own transaction ID in the first line. That one detail saves a round trip. Whether you are in Dhaka or outside it, the route is the same, we answer in English, and we confirm the outcome in writing.

Registered email only Legal and wallet questions go through the email attached to your account. That is how we confirm the request is yours before we discuss a balance or stored details with anyone.

Transaction ID first For anything tied to a bKash, Nagad or Rocket transfer, paste the wallet transaction ID in your first message so we can trace the entry against your account wallet.

Outcome in writing Ask for the result in writing. Whether a request is accepted or refused, the reason arrives in the same thread and stays available for your own records.

What Our Legal Notice Covers

tk1071 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Compliance here is not a badge we hang on the homepage — it is the paperwork behind your account. We publish these terms so you know exactly what you agree to when the wallet opens: how a bKash, Nagad or Rocket cash-in is recorded, what happens

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when a transfer arrives without a reference, and how we treat an account that looks like it is being used from a restricted region. Nothing on this page is an offer to anyone outside the areas where we operate. Access depends on your local law and
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eligible regions, and where those differ from our wording, your law comes first. The checks matter more than the prose. A cash-in made in taka is logged against your account wallet using the wallet's own transaction ID. A withdrawal request waits until the name on the
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bKash, Nagad or Rocket account matches the name on your profile. Most arguments start at those two points, so we spell them out here rather than leaving them to a chat reply. Change is normal. Payment rails in Bangladesh revise their own fields, and when a
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wallet changes something we rely on, we update this page and date the revision. A cricket bet on BPL or international fixtures carries the same wording as a slot round — one account, one set of rules. Keep using the lobby after a revision and you
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accept the new text. If you would rather not, ask support to close the account and we will do it without friction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Our Legal Terms

These are the four or five things people actually write in about, answered without the padding. If your situation is not covered, the support desk will take it from your registered email and put the reply in writing so you have something to keep.

Yes. Ticking the box at sign-up confirms you accept the wording on this page, so read it before you add money through bKash, Nagad or Rocket. If you disagree with any part, do not complete the sign-up.

It depends on where you are. We do not offer access everywhere, and eligibility follows your local law and eligible regions. Where our wording and your law conflict, your law takes priority over this page.

Yes. Send the request from your registered email and we confirm the phone number, email, wallet entries and login sessions we keep, then explain what can be corrected or erased.

Entries for completed bKash, Nagad and Rocket transfers stay for the audit period our accounts team has to meet, then they go. Login sessions are cleared as the account closes.

We date every revision and the current version always sits on this page. Material changes are flagged by email to your registered address, so keep that inbox active and readable.

Our support desk takes it first, from your registered email, and passes anything formal to the team that owns the policy. You get a written reply in that same thread.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Legal Terms That Cover Your Account

How We Handle Your Account Data

Where to Raise a Legal Query

Questions About Our Legal Terms

01 Does creating an account mean I accept these legal terms?

02 Which country's law applies to my account?

03 Can I see what you hold about me?

04 What happens to my wallet records if I close the account?

05 Do these terms change without telling me?

06 Who handles a privacy or legal request?

Legal

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